Frequently Asked Questions

If you click on any of our frequently asked questions you will be taken to the best place in our site to answer your query.

General Information about the Tour

What is expected of me?

Can I extend my stay in New Zealand?

Group and Tour Guides

What is the size of my group?

Who are the other members of my group?
Who is my tour guide?

Hiking

Am I fit enough?
How much must I carry on the hikes?
Do I need proper hiking boots for the hikes?
Do you recommend I bring hiking poles for the hikes?

Accommodation

Can I sometimes choose to sleep somewhere other than my tent?
Can I book a single room and a single tent?
Do I have to pay a surcharge as a single participant?

Activities

Do I have to take part in all activities?
Will I get a refund if I don't take part in a particular activity during the tour?
Do I need previous experience in a kayak?

New Zealand: The Country

What is the best way to pay in NZ?
What health regulations do I need to be aware of?
Where can I learn more about New Zealand?

Booking and Booking Confirmation

When should I book my tour?

Is there an advantage in booking online?

When and how do I receive my booking confirmation?

Equipment and Luggage

How much luggage can I bring?
What is the best type of luggage? Should I buy a large backpack?
What should I bring with me?